In a startling revelation, recent data indicates that a staggering 90% of call center employees at major banks and credit card companies in South Korea are indirectly employed, primarily through outsourcing and subcontracting. This high rate of indirect employment raises significant concerns about job stability and the overall working conditions for these essential workers who serve as the frontline of customer service in the financial sector. The statistics show that among 48 financial institutions, the indirect employment rate stands at 68.